Help! The vein scanner is returning an error

The vein scanner is returning an Error in the Humanforce Kiosk login screen. The error message displayed is "HFLS Service Not Found" or "HTTP Error 500"

Step-by-step guide

1. Check the connectors to the vein scanner and Kiosk or Laptop.  The vein scanner lights should be on when connected.
   
   
2. Reset the Vein Scanner on the Kiosk Screen
   
   
   1. Tap the Reset button to reset the Vein Scanner
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
   2. The vein scanner should now be ready for use 
      
3. If the Vein Scanner does not connect, contact ICT or SOS Team member with Administrator access to check the device.